Email is the only channel and it arrives with me, not a ticketing system. Anything that is not automated marketing receives a reply.
Two categories are especially useful. Corrections — a bonus figure, a cashier method or a term on this site that has changed since it was last checked. And settlement reports — an operator listed here that delayed or refused a withdrawal, or returned it as an instrument other than the one stated. Reader reports are the only means by which I observe how an operator behaves in month nine rather than week one, and a pattern of them removes a site from the ranking.
I operate no casino and hold no player accounts. I cannot view your balance, release a bonus, expedite a withdrawal, close an account or advance a dispute on your behalf. For a licensed Ontario operator the Alcohol and Gaming Commission of Ontario holds the relevant authority. For an offshore operator, escalate internally first and then to the issuing licensing authority.
I also decline requests for systems, strategies or predictions, none of which withstand arithmetic. If gambling has ceased to be entertainment, please use the resources on the responsible gambling page in preference to writing to me.